Frequently Asked Questions
Everything you need to know about our sterling silver collections.
Is all your jewelry made from genuine sterling silver?
Yes, every piece in our collection is crafted from high-quality 925 sterling silver and is hallmarked in accordance with UK assay office standards where required.
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 working days. We also offer an express next-day delivery service for orders placed before 2pm Monday through Thursday.
What is your returns policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your items in their original packaging, though please note that earrings cannot be returned for hygiene reasons.
How should I care for my silver jewelry?
To maintain its shine, we recommend polishing your jewelry with a soft silver cloth and avoiding contact with perfumes, hairspray, and household chemicals.
Do you offer gift wrapping services?
Absolutely. All items arrive in a signature Silver by Mail presentation box, and you can select a premium gift-wrapping option at checkout for a special touch.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.