Returns & Exchanges
We want you to be delighted with your Silver by Mail purchase, but if you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange. Please ensure items are unworn and in their original presentation packaging to qualify for a return.
Complete the Returns Form
Fill out the returns form included in your original delivery, specifying whether you would like an exchange or a full refund.
Package Your Items
Securely place the jewelry in its original gift box and use a padded envelope to prevent damage during transit.
Post Your Parcel
Send your return via a tracked service such as Royal Mail Signed For to ensure your items reach our warehouse safely.
Receive Confirmation
Once our workshop inspects the returned items, we will process your refund or dispatch your exchange within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing